Mobile application for young people to develop their soft skills by participating in volunteer missions.
April 2021
Several screens of Splint
The soft skills theme

As part of an educational project and with a team of two other people, we decided to focus on education and more specifically on the students' personal development. It was during several discussions and workshops that we looked at the theme of soft skills.

We then defined what a soft skill is in order to ensure that we are all talking about the same thing. A soft skill is a transversal competence that is not linked to a particular profession or a technical context. A soft skill is not innate, it can be learned. But, as for any skill, the acquisition of a soft skill can be more or less facilitated by natural "predispositions" or personality traits.

Brainstorming of Splint
The core insight

During our researches, we realized that the French Éducation Nationale programs have been integrating the notion of soft skills development since, only, 2016, around 5 domains : 

1. Problem solving & decision making

2. Critical thinking & creative thinking

3. Effective communication & interpersonal skills

4. Self-awareness & empathy

5. Emotions control & stress management

However, in practice, their effective implementation remains unclear. This is how we were able to define our central insight: The learning of soft skills is underdeveloped in the French Éducation Nationale.

How can we develop students' soft skills?

Lucie, our persona

We then defined our representative user. This is Lucie, she is 17 years old and she is currently in her final year of high school in Paris. She is rather resourceful, loves to meet new people and can't stand to stay at home a whole day. She loves animals and occasionally carries dogs from the SPA when she goes to her grandparents' house.

Empathy map of Splint
Lucie flow of Splint
The volunteering

After several researches, we found out that being involved in an organization allows you to develop very important soft skills, such as taking a stand, working in a team, communicating, getting organized, being a force of proposal or assuming responsibilities. It also allows you to feel useful to the world by contributing to society.

Stakeholders of Splint
Our solution

Thanks to all our researches, we have designed our solution, Splint: a platform that connects students and organizations, allowing young people to realize missions in groups around specific themes adapted to young people to develop their soft skills.

Wireframes of Splint
The benefits of Splint

Our solution offers 4 advantages:

1. Find missions adapted to the young people and to their interests

2. Offer young people the opportunity to have a positive impact on the world

3. Create an entry point into the voluntary sector for young people

4. To put forward associations that are lacking in members

Onboarding of Splint
Mission page of Splint
Mission in progress of Splint
Mission feedback of Splint
Profile of Splint
User tests

We then tested our application to evaluate 4 criteria:

1. The understanding of our service

2. The usability of our application

3. The perception of our application

4. The usefulness of our service

To do this, we recruited a dozen users, we prepared several scenarios, we wrote an interview guide, we collected data and verbatims and then we analyzed the test results.

Looking to the future

Once the tests were completed, we created job stories in order to understand the users' expectations. We then took 4 decisions to make:

1. Rework our targeting strategy and our wording

2. Develop the user levels to make them more responsible

3. Create the application on the associations' side

4. Organize events to promote our service

We then prioritized these decisions with a roadmap.

Project Manager
Sacha Tourtoulou
UX Researches
Hugo Chapelain, Raphaël Peralta & Sacha Tourtoulou
UX Designer
Sacha Tourtoulou
UI Designer
Sacha Tourtoulou
Brand Designer
Sacha Tourtoulou
User tests
Hugo Chapelain, Raphaël Peralta & Sacha Tourtoulou
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